Privacy Policy

 Privacy Policy – MilesAhead


Scope and Application

This Privacy Policy (“Privacy Policy”) applies to all persons who access or use our services (collectively, “Users”, “you”).

MilesAhead W.L.L. (collectively “MilesAhead”, “we”, “our” or “us”) collects information about you when you use our mobile application(s), websites, call center, chat services, and other related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the applicable laws and regulations of the State of Qatar.

By accessing or using our Services, you confirm that you have read, understood, and agreed to the collection and use of your information as described in this Privacy Policy and our Terms & Conditions.

We do not knowingly collect personal information from individuals under the age of 18, nor do we target or allow such individuals to use our Services.

Information We Collect

We may collect the following types of information (“Personal Information”):

1. Information You Provide Directly
User Profile Information

When you create or update a MilesAhead account, we may collect:

Full name

Email address

Phone number

Profile photo

Saved addresses

Payment-related details (processed securely via third-party providers)

Preferences and settings related to your account

Contacts Data

With your explicit permission, we may access your contacts only when you use features such as:

Referring a friend

Adding emergency contacts

Sharing ride status or ETA

Your contacts are not stored, not shared, and not contacted without your action and permission.

Demographic Data

We may collect demographic information such as:

Age

Gender

Username

Device usage patterns

This information may also be received from trusted third parties.

User Content

This includes:

Communications with customer support

Feedback, ratings, or compliments

Messages or content you submit through the app

2. Information Collected When You Use Our Services
Location Information

Depending on your device permissions:

Precise or approximate location (GPS, IP address, Wi-Fi)

Location data when the app is in use (foreground)

Background location only if enabled in settings

You may use the app without granting location permission, but some features (such as automatic pickup detection) may be limited.

During a trip, location data is collected from the driver and linked to your booking for operational and safety purposes.

Transaction Information

We collect details such as:

Booking details

Pickup and drop-off locations

Date and time of service

Distance traveled

Fare amount

Cancellations, no-shows, waiting time

If you share a discount or referral code, we may associate your name with that usage.

Usage Information

We collect information about how you interact with the Services, including:

App access times

Features viewed or used

App crashes and diagnostics

Browser and device interaction

We may use cookies, pixels, and similar technologies to:

Analyze traffic and trends

Improve functionality

Measure advertising effectiveness

MilesAhead does not control third-party advertising technologies, and their data practices are governed by their own privacy policies.

Device Information

We may collect:

Device model

Operating system and version

IP address

Language preferences

Unique device identifiers

Mobile network information

Communications Data

To enable communication between Users and drivers, we may collect:

Call date and time

In-app communication metadata

This data is used for customer support, dispute resolution, safety, and service improvement.

3. Information from Other Sources

We may receive information from:

User referrals

Feedback and ratings

Business partners (payment providers, social media platforms)

Publicly available sources

Marketing and analytics partners

We may combine this information with data already collected.

How We Use Your Information

MilesAhead uses collected information to:

Provide, operate, and improve Services

Process payments and send receipts

Enable bookings and communication

Provide customer support

Improve safety and security

Detect and prevent fraud

Perform analytics and research

Send service updates and administrative messages

Send promotional communications (with opt-out option)

Personalize content and features

Information Sharing

We may share information:

With driver partners to complete your booking

With service providers (payment processors, cloud storage, analytics)

With integrated APIs and map services (e.g., Google Maps – subject to Google Privacy Policy)

With professional advisors (lawyers, auditors, consultants)

With hotel or restaurant partners (if applicable)

With government or law enforcement authorities when legally required

In business transfers (merger, acquisition, restructuring)

In aggregated or anonymized form

We do not sell your personal data.

Data Retention & International Transfers

Your information may be stored or processed outside Qatar where our service providers are located. We ensure appropriate safeguards are in place to protect your data.

We retain personal information only as long as necessary for:

Service delivery

Legal compliance

Research and analytics

Security and fraud prevention

Your Rights and Choices
Device Permissions

You may control permissions through your device settings, including:

Camera

Photos/media

Location

Phone calls

Contacts

Permissions are optional, but disabling them may affect certain features.

Marketing Opt-Out

You may opt out of promotional communications at any time using the unsubscribe instructions provided.

Card & Payment Information

All credit/debit card details are:

Securely processed by certified payment gateways

Never stored, sold, shared, rented, or leased by MilesAhead

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the app or on our website with an updated effective date. Continued use of the Services constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

MilesAhead 
📧 Email: milesahead.qatar@gmail.com
📍 Qatar